Support

How can we help?

Questions about your account, data, content or subscription? Send us an email.

Operator

TiaoLi is a product name used by its individual operator in mainland China. The service is operated personally under that operator's own legal identity, not under a separate company identity. PayPal is the prepared payment processor for paid subscriptions.

Help us respond faster

Include your account email, the page or feature involved, what you expected, and any error message. For billing questions, include the PayPal transaction reference—but never send passwords, card details or bank credentials.

Billing help

You can manage or cancel automatic renewal from the Membership page in your TiaoLi account. For a refund review, see the Refund Policy and email the details above.

Privacy and account deletion

Signed-in customers can request deletion from the Profile page. The request requires email confirmation and then enters a 28-day grace period. See the account deletion guide. For privacy questions, write to hello@tiaoli.app.